Privacy Policy

Privacy Policy

At Tender Heart Helpers Foundation, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you engage with our website and services.

1. Information We Collect

We may collect personal information such as your name, email address, phone number, and payment details when you:

• Make a donation
• Subscribe to our newsletter
• Contact us via our website
• Participate in our events

2. How We Use Your Information

The information we collect is used to:

• Process donations and send receipts
• Communicate with you about our programs, events, and updates
• Improve our services and website functionality
• Ensure compliance with applicable legal requirements

We do not sell, rent, or share your personal information with third parties for their marketing purposes without your explicit consent.

3. Data Security

We use reasonable security measures to protect your personal information from unauthorized access, disclosure, or alteration. However, no method of data transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

4. Cookies

Our website may use cookies to improve your browsing experience. Cookies are small data files stored on your device. You can choose to disable cookies through your browser settings, though doing so may affect your use of certain features of our website.

5. Third-Party Service Providers

We may employ third-party companies to perform certain services on our behalf, such as payment processing. These service providers will only have access to your personal information to perform their functions and are obligated to keep your information secure.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request corrections to any inaccurate or incomplete data
• Request the deletion of your personal information
• Opt-out of receiving communications from us

7. Changes to the Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page, and you are encouraged to review it periodically.

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at info@tenderhhf.org.

Refund Policy

Tender Heart Helpers Foundation values your support and aims to provide clarity regarding donations and refunds.

1. Donations

All donations made to Tender Heart Helpers Foundation are considered voluntary and non-refundable. The funds are used to support our programs and initiatives aimed at improving the quality of life for physically challenged children. We encourage you to carefully consider your decision before making a donation.

2. Refund Requests

Refunds for donations may only be granted in exceptional circumstances, such as:

• Duplicate transactions
• Incorrect donation amount
• Error during the donation process

To request a refund, please contact us within 14 days of your donation at info@tenderhhf.com. Refunds will be processed within 7-10 business days after review and approval.

3. Event or Program Fees

If you have made a payment for an event or program organized by the Foundation and need to request a refund, please refer to the specific event or program terms and conditions. Refunds for event or program fees will be handled on a case-by-case basis.

4. Changes to Refund Policy

We reserve the right to update or change this Refund Policy at any time. Any changes will be communicated on our website.

5. Contact Us

For any refund-related inquiries, please contact us at info@tenderhhf.com, +234-8033378270.

Contact Address: 97 Allen Avenue, Ikeja, Lagos State, Nigeria